Interesting article from Design Week:
The phrase ‘to have lost one’s way’ is often applied to people who have become anxious, confused and vulnerable. Although meant metaphorically, it’s no coincidence that to literally lose one’s way – to become disoriented – also causes tension to rise very quickly. In public spaces, such as hospitals, car parks and stations, this is the last thing users want, yet poorly designed wayfinding systems often compromise safety and may even increase the risks of criminal behaviour.
Blind alleys, dead ends, poor sight lines and disappearing trails all leave people floundering. As the Home Office’s guide to designing out crime says, good street lighting and wayfinding measures, clear sight lines and a minimum of secluded or isolated areas go a long way towards making people and places less vulnerable.
‘In designing spaces we want people to feel safer and be safer, and wayfinding is important in this,’ says Jake Desyllas, director of wayfinding and pedestrian movement specialist Intelligent Space. ‘By moving people around in a certain way, you can increase the number of people who are viewing a space, as well as the potential for people to enter it at any given moment. Even if no one is actually coming in through a doorway, the fact that they might makes a space feel safer than, say, an alleyway which nobody can suddenly enter.’ The need for a calm, safe flow of people is especially important in environments where tension may already be high, such as hospitals.
At Birmingham Heartlands Hospital, for example, the Accident & Emergency department suffered a rise in crime five years ago, especially in violence towards staff. An analysis by Intelligent Space found that incidents were talking place in the treatment rooms – the worst possible place – largely because people entered through the wrong entrance and were then drawn by natural light and activity into a medicallooking area. Poor wayfinding and signage also led to rising stress levels, increasing the likelihood of aggression. Intelligent Space created a new wayfinding system and resited the reception area so that it provides greater ‘natural surveillance’ by staff; the number of incidents subsequently fell by around 80 per cent.
Car parks are another trouble spot…
(Read the rest online or in the current issue of Design Week)